Humanity Scheduling Made It Easier for Community Health Center to Achieve 5x Growth
Winding Waters was a much smaller organization at the time that it began exploring scheduling solutions. Even with 20 employees supporting a single location, building and managing schedules manually in Excel spreadsheets was no longer sustainable. At the time, the team was tracking hours and shifts in Excel and then printing staff schedules for the month on paper. In 2016, Winding Waters had too much complexity and moving pieces, and its scheduling method was becoming too time-consuming.
Winding Waters Community Health Center’s HR Officer Jessie Michaelson recounts how in the years since implementing Humanity Scheduling, Winding Waters has grown substantially. The 20-person single-location health center now has five locations, with a sixth opening this summer, and nearly 100 staff members.
Schedules in one place and better communication
Winding Waters' executive team agrees that the most significant benefit of implementing Humanity was establishing one centralized system for managing all shop schedules, coupled with the ability to switch between individual employee and location schedule views when developing schedules.
Scheduling administrators are now able to check for potential gaps in coverage and proactively assign shifts for expected drops and peaks in park attendance.
Managers at most shops can now distribute schedules to the staff at least three weeks in advance which has greatly improved employee morale. Humanity Dashboard enables managers to post important announcements, as well as share pictures, inspirational quotes, and updates from around the park to keep employees motivated and engaged.
To increase both employee and manager accountability, tackle staff absenteeism and identify gaps in communication, the leadership team now uses the event log feature, which tracks requests for time off and shift changes.
Book a demoHumanity Scheduling has made it easier for Winding Waters Community Health Center to grow to 5x our original scale. Managing 100 staff across five locations just would not have been possible using our original method of scheduling.
VALUE OF REAL-TIME VISIBILITY INTO STAFF SCHEDULES
Moving to Humanity Scheduling provided much-needed visibility into employee schedules which made the entire scheduling process much easier and less time-consuming. With seamless visibility into who is working at each location at each shift, managers have a whole new level of transparency.
“Just this morning I was overseeing two departments and had two employees call in sick. From my phone, I was able to see who was working and move people around to different locations. I love that I can do this from home without pulling out my computer at 5 am.”
Before using Humanity Scheduling, Jessie would have had to comb through the scheduling spreadsheets, a task that was tedious and time-consuming.
Despite Winding Waters’ significant growth, scheduling has never been easier.
With Humanity Scheduling, managers no longer need to create shift schedules by hand. Instead, they can duplicate the previous month’s schedule and have at-a-glance visibility into any slots that need to be filled. By toggling to the employee view, managers can also quickly double-check to ensure that staff haven’t been over or under-scheduled—visibility that just was not possible in spreadsheets. Overseeing leave management is also much easier using Humanity Scheduling. Managers have clear visibility into who is scheduled for time off and when.
“Our managers who were with Winding Waters when we were still using spreadsheets to manage scheduling love how much easier it is to make staff schedules and change schedules in real-time using Humanity.”
Scheduling is easier and more efficient, especially considering how frequently staff are swapping shifts. Keeping track of all the schedule changes in Excel, and communicating those changes to staff, would just not be feasible.
Frontline staff also love how easy it is to view their schedule on the go from the mobile app in addition to being able to trade shifts with just a few taps on their phone. Humanity provides the transparency they need to see who is available for shift trades, and when requesting time off, they also understand the likelihood of approval as they now have visibility into who else has approved time off. Previously, the process was much more complicated and required manual approval.
Book a demoIf we still had spreadsheets to manage staff schedules and were using printout schedules, we would have big problems. Now that we have multiple locations, it’s critical that our staff have clear visibility into when and where they are working to avoid staff showing up at the wrong place at the wrong time.
As Winding Waters has grown, it’s been helpful to have a tool that provides automation around rules and scheduling. Humanity allows the health center to have a system in place to avoid labor law violations. “Using Humanity to manage scheduling has made a huge difference. Each department is now able to complete their staff schedules in just 1-2 hours per month.”
Download nowHow TCP Helped:
Ease of scheduling removed complexities as the Community Health Center opened new locations
Managers can easily build schedules and makes changes in real-time
Staff can view schedules and swap shifts from their phones
Time spent on staff scheduling reduced to only 1-2 hours/month per department
Leave management process simplified
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