Call Center

Smarter Schedules Happier Employees Improved Customer Satisfaction

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Humanity Key Features

Build Better Schedules

Increase customer satisfaction through smarter scheduling. By leveraging custom templates and rules, like breaks, specific to your unique scheduling use case, Humanity’s forecasting and automation capabilities ensure you consistently produce compliant, conflict-free schedules. Allow your staff to focus on taking care of your customers first and foremost by removing manual, time consuming and tedious scheduling processes.

Enable Employees

Humanity understands that retaining your staff in call centers is extremely important, while managing that staff can be challenging and unpredictable. Humanity’s mobile application allows for real time communication around last minute changes to schedules. Whether an employee needs to request to drop or trade a shift, or simply update their availability for future shifts, managers are given the freedom to approve or reject requests quickly and easily all from their mobile device.

Optimize Labor Costs

Reduce overtime and overstaffing by taking the guesswork out of managing labor costs. Humanity’s intuitive budgeting tool, conflict engine and robust, custom reporting allow you to track and proactively flag impacts to your bottom line in real time. A smarter scheduling system means less overhead costs associated with building, maintaining and optimizing your schedules.

Ease the Burden for Your Schedulers & Stay Compliant

Easily create and manage fully compliant schedules with features designed to ensure Humanity does the heavy lifting. Customized rules to fit your unique requirements or even rules for minors means less time manually managing potential conflicts with regulations, union agreements, labor laws, internal policies or even school calendars.

With Humanity working for you, you can:

  • Seamlessly generate conflict-free schedules based on employee availability, skills, and sales trends
  • Manage last-minute scheduling changes in real-time and notify staff automatically via Humanity app, mobile or email
  • Sync relevant employee data from your HCM platform for optimized monitoring, reporting, and transparency across the organization
  • Keep compliance simple and reduce risk with scheduling rules that match your exact requirements, including those for any member of your workforce who’s under 18.

Why everyone loves Humanity! From employees to managers to executives

Cut down the scheduling process by up to 80%

Create error-free schedules from the get-go, and notify your staff automatically. Employees set their availability preferences and trade shifts on their own–without manager involvement.

Stay compliant with the latest updates in labor law

From managing overtime and undertime, to resolving overlapping shifts, to scheduling minors, Humanity ensures your organization is automatically compliant with local & federal labor laws.

Manage employees in multiple locations

Managers and supervisors can keep track of employee schedules, time and attendance records, and clock-in/clock-out for a single store or across multiple locations, quickly and easily.

Skill and certification-based scheduling

Assign custom roles, skills, and certifications to ensure the right staff is always in the right place. You’ll maintain compliance and your customers will receive the service they require.

Plan ahead with Forecast’s analytics

Humanity helps create shift schedules based on upcoming demand—whether it’s a slow season or Black Friday. Preventing over- and understaffing means more business for your business.

Power-up your existing HCM platform

Humanity has partnered and integrated with the most powerful Human Capital Management platforms so you can sync key data and leverage the systems your company is currently using.

Learn how Humanity solves employee scheduling in your industry

From healthcare and manufacturing to universities and retail, see how Humanity’s flexible, smart scheduling software will meet your needs.

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Join thousands of other organizations who are leveraging the power of Humanity. Optimize how you manage your workforce and reduce turnover, gain real-time visibility into labor and overtime costs, and reduce the impact of absenteeism.

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